Talk:AOL Cancellations
From Gripe Wiki
nearly ten years ago, i had an aol account. i called their 'customer service dept', and was put on hold for about 90 minutes. i called back and left a message with the operator that i wanted someone to call me the following day to cancel my account. of course no one called. so on day three of this odyssey, i called aol and asked for stephen case (i'm in sales - i'd been taught to call high). what i didn't expect was that i got through to his admin. she listened to my story, pulled up my account and said that she could help me. she confirmed all the information (including the fact that this was the second time i'd cancelled aohell) and took care of it for me. if everyone that had this problem flooded the office of the president (Joe Redling), or any of member of the management team and board of directors, i bet this situation would be resolved quickly.
Thanks, American Express
After several months worth of phone calls and letters failed to get my AOL account cancelled, I contacted American Express. I explained what the problem was, and they said they had several customers with the same problem, and they'd handle it. And they did. I never heard from AOL again.
Sadly, this was before American Express outsourced their call center to India. I've called them twice since then, and I'm unable to get a rep that I can understand, though both of them seemed very willing to help. I'd hate to have to try to explain a subject as difficult as AOL's refusal to cancel my service to them.
AOL is the biggest crock of you-know-what in the universe
Several months (almost a year) ago, my mom and I, at one time, had a problem with our internet connection. It wasn't working and would take a week or two to fix, so I was desperate. I got a phone jack and looked around in the junk drawer for one of those free-trial AOL disks. I set it up so I could have some temporary Internet access. Oh, why couldn't I have just waited for our previous internet to be fixed!
About a month later, our old internet had been up and running, and we didn't use AOL anymore. My mom had started to get charged for the AOL, so I called to cancel. I was on the phone with that bleep for 45 minutes, half of which was spent with him relentlessly trying to persuade me to not cancel. There was little arguing with him, and it ended with me having to call back within the next month.
Fast forward to today--long story short--my poor mother is still being hounded by AOL. After sending dozens of letters and making dozens of calls, she is still being charged that same $23.95 out of her bank account every month like clockwork, even after she has tried to cancel countless times. One of the worst slaps in the face she got was when after she called one time, they repaid her $23.95 back into her account, then got charged for $23.95 a few days later. Get this, she has even changed her bank card number and has recently started being charged again. She has talked with the bank and they say there is no way AOL would be able to do that unless you gave them your card number, which of course she didn't.
AOL are the slimiest, most amoral bleep anywhere, ever. If you are reading this, please please NEVER DO ANY BUSINESS WITH AOL, and tell everyone you know who doesn't like having their bank account raped. Love and kisses, ---B.B.
